The biggest problem with all of this is that there is no one to call or chat with. I am constantly losing connection to WiFi, and it is NOT a WiFi issue, I have had to reset my Twinkly back to factory settings three times now, and I don’t have the ability to “apply” effects that I have created. Despite being set up correctly, and having high WiFi speed, the app loses connectivity whenever you want to make a change-whether that’s with your lights or with your WiFi network.
#TWINKLE LIGHTS REPIX APP FREE#
Out of warranty period, unfortunately, as for every other producer, the reseller is free to refuse the replacement.Īnyhow, please contact directly the Support colleagues, they'll help you further! We don't want to refuse our help, as we mentioned in the ticket, you have to simply ask the reseller you bought from, because we sold the product to them, not to you, so we cannot send you a replacement, I'm sure you'll understand.Īnd again, as mentioned in the ticket, if the reseller should refuse, under warranty coverage obviously, you can get back to us to check with them and find a solution. Please consider this is a platform dedicated to Twinkly iOS app reviews, therefore we cannot assist you on product-related topics, you need to contact directly our Support team (, help, contact us).Īnyhow, we don't put the blame on anyone, Twinkly is a B2B company, therefore everything purchase-related, replacements and refund included, passes through the reseller, and it's also easier for you considering we're based in Italy 😉 I’m asking you to make a product that last longer than 3 months of use. I’m not asking you to honor replacement outside of warranty. Throwing away a $200 purchase after just a few months of use is ridiculous. I won’t be purchasing any more of these lights, and I’ll recommend my friends don’t either. Trying to push responsibility on the retailer is absurd. This is YOUR product, you should stand behind it. In addition to the issue above, twinkly support actually told me “we are just a brand, you bought it from a retailer and it’s their job to replace it for you”. Additionally, having half of the 4 sets I purchased fail in such a short time means that I won’t be adding any more of this product to my home as I had originally planned. While I understand that a 1 year warranty is fairly standard, the fact that I only got 3 months of use from the product before it failed is frustrating. Another set died a few weeks later, and since it was just over the warranty period, I was out of luck, and twinkly refused to replace it. Thankfully it was just inside the 1 year warranty and was replaced. This year when I went to put them back up for the holidays, one set was completely dead. Last year I bought 4 sets of twinkly lights for holiday decorations, and had them up for roughly 3 months. Great product, poor reliability, poor service We're really sorry for this issue, but we would like to look into this with you and help you out, so please reach directly our Support team (, help, contact us) they will be glad to assist! 😊 Thank you so much for sharing your experience with us! Giving 5 stars because Twinkly has been great to me for many years and i’ve never had a problem until now but they need to fix this issue with the app. would be nice to have it patched as I am dead in the water at this point with both my devices.
Sounds like it’s an issue iOS people are having with the latest update. now my tree and string won’t connect or re-pair with the app.
The app was stuck in an endless loop of ‘compiling effects for device’ so i tried deleting and reinstalling the app.
#TWINKLE LIGHTS REPIX APP UPDATE#
The recent update has messed EVERYTHING up though (am running iOS). again seamless pairing and really easy to switch back and forth from my tree. Still works great and never had any issues with the app (although i wish the preview options weren’t the boxes as they used to be the tree shape)Just recently got a Gen II string for the outside of my house. I’ve had my Gen I prelit tree for 3 years now.
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